MODULE 07
Report issues and approve extras
Crew reports the time and reason; the supervisor sets the amount to invoice.
2 min read · Guides reviewed · October 2026
On this page
Send a report from the portal
- On the visit, choose Report an Issue and select an issue type.
- Enter the additional time, up to six hours, and explain the reason for the extra work.
- Choose Send report and wait for confirmation.
Review and approve as supervisor
- Open Reports to review and check the reported reason and time.
- Enter the total extra amount in USD and a note for the job and invoice. This is not an hourly rate.
- Approve the extra before invoicing the cleaning.
- Review the PDF: the cleaning and approved extra appear as separate lines, and the total includes both amounts.
Need more help?
Tell us what you were trying to do and which message appeared. Avoid including passwords or access codes.
Contact Yektli ↗